Refunds & Cancellations Policy
Transparent, fair, and customer-first refund guidelines.
1 Overview of Subscription Plans & Pricing
SafeGuard Lite operates on a transparent, upfront subscription model:
SafeGuard Lite Plan: ₹299 INR for 30 Days (1 Month)
All payments are processed securely through Cashfree Payments India Pvt. Ltd. There are no hidden fees, unexpected surge charges, or unannounced deductions.
2 Cancellation Policy
We believe in complete flexibility for parents:
- No Long-Term Lock-In: SafeGuard Lite is a prepaid 30-day plan. You are never tied to an annual contract.
- How to Cancel: You may cancel your subscription or opt not to renew at any time by simply choosing not to renew via your Membership & Billing dashboard tab, or by emailing our support team at nihalsailor14@gmail.com.
- Access Continuation: Upon cancellation, your service and dashboard access will remain completely active until the end of your prepaid 30-day validity window.
3 Refund Eligibility (7-Day Money-Back Guarantee)
We stand behind the quality of SafeGuard Lite. You are eligible for a 100% full refund under the following conditions:
- Technical Incompatibility: If the child device companion software is incompatible with your child's Android phone model and our support team is unable to resolve the technical issue within 48 hours of reporting.
- Accidental Duplicate Charges: If an electronic glitch or network timeout caused double deductions for the same billing cycle, the extra payment is refunded immediately.
- Timely Request Window: The refund request must be initiated within 7 days of the initial purchase date.
4 Non-Refundable Circumstances
- Refund requests submitted after the 7-day initial satisfaction guarantee period.
- Accounts terminated due to a breach of Terms & Conditions (e.g. attempting to install the software for unauthorized adult surveillance).
- Failure to obtain or grant necessary device accessibility permissions on the child's device despite guidance from our support team.
5 Refund Processing Timeline & Method
All approved refunds are initiated through our payment partner Cashfree:
- Direct Reversal: The refund will be credited directly back to the original payment source (UPI VPA, Credit/Debit card, or Net Banking account).
- Turnaround Time: Once initiated by our team, refunds typically reflect in your bank account or wallet within 5 to 7 business days, subject to your issuing bank's clearing cycle.
- You will receive an automated confirmation email with the refund reference ID as soon as the reversal is processed.
6 How to Request a Refund
To submit a refund request, please email us with your details:
Subject: Refund Request - [Your Order ID or Registered Email]
Include: Your registered parent email, Order ID (e.g. SG_ORD_...), date of transaction, and a brief description of the issue encountered.